A: We offer Standard and Expedited shipping worldwide. For wholesale container shipping we don't feature expedited options, please contact us for more shipping information. We have great wholesale rates for our partners.
Q: How long is the delivery time?
A: It normally takes around 6-10 working days to reach you within Standard Shipping, and around 4-6 working days within Expedited Shipping.
Shipping time does not include 1-2 days processing times required to process your order from the date your order is placed.
Snowverb ensures that your items are delivered to the shipping address provided at checkout. However, once your local courier service marks the package as delivered, we are not responsible for any loss or theft. Please make sure your delivery location is safe and secure.
Please ensure that you collect your package promptly once it arrives at the local Post Office/Collection Point. Any return or disposal of the package due to failure to collect for personal reasons falls outside our area of responsibility
Q: Can I change the delivery address after the order was placed?
A: Yes please contact our customer service, but note that we can't change the delivery address after the shipping was already processed.
Return Policy
If you would like to return or exchange an item purchased on www.snowverb.com, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items,Customers will be responsible for the charges of the return/exchange shipping.
Snowverb reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.
If you are returning your items, please make sure to send back any items you’re returning within 7 days of the request approval.
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-70%) products are final and cannot be returned or exchanged. Orders placed using a gift card cannot be exchanged but can be returned. The actual refund amount is the payment amount.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, please make sure to send back any items you’re returningwithin 7 days of the request approval.
We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge. A maximum of one exchange per item will be allowed, the item that has been exchanged once can not be returned or exchanged again.
Defective Items
If an item is received damaged or defective, please contact customer service immediately. No later than two business days.
Returned to Sender / Refused Packages
Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to original shipping fee charged from the refund.
I love it! I'm between 5"1 and 5"2 (113 lbs), I took a Small Size and it's perfect! It's a little wrinkled but it's normal because I just unpacked it and it was very well packed and folded, 100% protection for transportation. The material is light and amazing, lots of flexibility, I love the pockets you can zip them as well! The colors are exactly as pictured, beautiful, everything is in good state. I am not very curvy the pants are just the perfect size for me, but if you are more curvy than me (lucky you!) It might feel too tight on the hips. Thank you for the quick delivery!
C
Christina
Fits as expected
Love the colors and overall fit! A must buy if you are looking for cute and warm. Tons of pockets too! Just scotchgard before wearing.
J
Jamie
BUY. THIS.
PHENOMENAL no other words. Its so warm, great for shovelling and skiing, top 5 purchases of my life. Buy this!
P
Pink B.
adorable
Exactly what i was looking for, Fair price and soooo cute!
C
Claire I.
The fit is as pictured; very baggy jacket
According to the sizing chart I am right between size M and L. We first ordered size L to see the fit and then added size M.I (skinny female with longer legs, 5'7" 130lb) got a size M in navy and red and my husband (mascular male with thicker legs, 5'11" 180lb) got a size L in white and gray.The design (baggy top) and colors are as pictured. We received what we expected, so we like them overall.However I do think the perfect fit for my body type would have been size M for top and size L for bottom.Size M pants fit alright, on top of my thermal leggings, but they are a little too tight if I wanted to wear something thicker like joggers underneath. My ankles are not covered in size M but I do have longer legs than average. However size L jacket was way too baggy on me even considering the design, so I still chose the size M set.I just wish we could order the jacket and pants separately.
