A: We offer Standard and Expedited shipping worldwide. For wholesale container shipping we don't feature expedited options, please contact us for more shipping information. We have great wholesale rates for our partners.
Q: How long is the delivery time?
A: It normally takes around 6-10 working days to reach you within Standard Shipping, and around 4-6 working days within Expedited Shipping.
Shipping time does not include 1-2 days processing times required to process your order from the date your order is placed.
Snowverb ensures that your items are delivered to the shipping address provided at checkout. However, once your local postal service marks the package as delivered, we are not responsible for any loss or theft. Please make sure your delivery location is safe and secure.
Please ensure that you collect your package promptly once it arrives at the local Post Office/Collection Point. Any return or disposal of the package due to failure to collect for personal reasons falls outside our area of responsibility
Q: Can I change the delivery address after the order was placed?
A: Yes please contact our customer service, but note that we can't change the delivery address after the shipping was already processed.
Return Policy
If you would like to return or exchange an item purchased on www.snowverb.com, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items,Customers will be responsible for the charges of the return/exchange shipping.
Snowverb reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.
If you are returning your items, please make sure to send back any items you’re returning within 7 days of the request approval.
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-70%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, please make sure to send back any items you’re returningwithin 7 days of the request approval.
We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge. A maximum of one exchange per item will be allowed, the item that has been exchanged once can not be returned or exchanged again.
Defective Items
If an item is received damaged or defective, please contact customer service immediately. No later than two business days.
Returned to Sender / Refused Packages
Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to original shipping fee charged from the refund.
The jacket and pants are waterproof, perfect if it’s raining on the mountain. Not a heavy jacket and the inner layer of the jacket keeps me warm. TWO THINGS that did not work well for me are it’s a half zip jacket and the hood does not work well if you want to put it on top of your helmet. It’s a bit of a hassle to take it on/off since the zipper only goes halfway down the jacket. The hood is a big problem for me though. When I try to put the hood on top of my helmet, there isn’t enough fabric to fully cover the helmet. Because of that, the material pull the jacket up and if I try to zip the jacket all the way, it will cover my eyes. The hood works fine if you don’t want to cover your helmet with it
w
waldie
Snowboarding trip
I really love this ski jacket and pants set. This is a very high-quality and very well-made set. All of the details are impeccable. The set fits amazing and looks so good. My favorite part was the jacket; I want to wear it everyday! The jacket and pants are so warm too. This ski suit set is so worth the price; I would definitely recommend it!
L
Lewis
Cant wait to be the drippiest MF on the Swiss slopes
I love my set everything looks and feel good
I
Ivanova
GREAT QUALITY
Great ski jacket and pants. Great quality. I am so happy with my order. The customer service (seller) was beyond helpful. I recommend to buy it.
V
Voltera
Nice sets
Set is as advertised, plenty warm, windproof and has held up to early season flurries just fine. Looks very nice and has plenty of pockets. Got this for my wife, As she likes to wear coats loose and dress in plenty of layers, we got an L, which appears to be the measurements in the chart, and she is very happy with the jacket.
And as great as she looks in the jacket, she would have preferred a color other than purple, and is a little bit afraid of getting her new coat dirty.
