Backcountry(Climbing/Hiking/Camping/Trekking), Any Other Outdoors
Q: Which Shipping options are available?
A: We offer Standard and Expedited shipping worldwide. For wholesale container shipping we don't feature expedited options, please contact us for more shipping information. We have great wholesale rates for our partners.
Q: How long is the delivery time?
A: It normally takes around 6-10 working days to reach you within Standard Shipping, and around 4-6 working days within Expedited Shipping.
Shipping time does not include 1-2 days processing times required to process your order from the date your order is placed.
Snowverb ensures that your items are delivered to the shipping address provided at checkout. However, once your local postal service marks the package as delivered, we are not responsible for any loss or theft. Please make sure your delivery location is safe and secure.
Q: Can I change the delivery address after the order was placed?
A: Yes please contact our customer service, but note that we can't change the delivery address after the shipping was already processed.
Return Policy
If you would like to return or exchange an item purchased on www.snowverb.com, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items,Customers will be responsible for the charges of the return/exchange shipping.
Snowverb reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.
If you are returning your items, please make sure to send back any items you’re returning within 7 days of the request approval.
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-70%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, please make sure to send back any items you’re returningwithin 7 days of the request approval.
We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge. A maximum of one exchange per item will be allowed, the item that has been exchanged once can not be returned or exchanged again.
Defective Items
If an item is received damaged or defective, please contact customer service immediately. No later than two business days.
Returned to Sender / Refused Packages
Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to original shipping fee charged from the refund.
I ordered a large for an upcoming Colorado trip. It arrived in 2 days! Super fast. I like the fit. It is warm but still waiting for colder weather.
For sizing: I am normally a small/medium in T-shirts and a medium or size 8 in pants. I read the reviews and went back and forth but I used the sizing chart provided and got the large. It fits great! I am about 5'6 and about 160lbs with a 36D chest.
M
Marsha H.
Good buy!
I’m 5’5 135 lbs . I wear small on top and medium on pants. I bought this in Large because of the reviews. It’s little longer but it’s good quality. It’s better to have a little room than not. And it has room for thermal and/or sweater. I been looking at the product for years. And glad I decided to get a pair! I love it!,
X
Xiang L.
Size up 2 sizes!!!
I am usually a small in most things. I saw the reviews to size up so I went to a medium. The pants fit big which is fine. The jacket is smaller then expected. Would have been better off with a large to be able to wear more layers under. Over all awesome quality
K
Kim N.
Run a size small
Super cute but does run a size small ordered a large and had to return for an x large. Super warm and comfortable.
a
asa R.
My daughter absolutely loves it!!
Fits my daughter perfectly! She hasn’t used it on the hill yet but hoping it keeps her warm!
