A: We offer Standard and Expedited shipping worldwide. For wholesale container shipping we don't feature expedited options, please contact us for more shipping information. We have great wholesale rates for our partners.
Q: How long is the delivery time?
A: It normally takes around 6-10 working days to reach you within Standard Shipping, and around 4-6 working days within Expedited Shipping.
Shipping time does not include 1-2 days processing times required to process your order from the date your order is placed.
Snowverb ensures that your items are delivered to the shipping address provided at checkout. However, once your local courier service marks the package as delivered, we are not responsible for any loss or theft. Please make sure your delivery location is safe and secure.
Please ensure that you collect your package promptly once it arrives at the local Post Office/Collection Point. Any return or disposal of the package due to failure to collect for personal reasons falls outside our area of responsibility
Q: Can I change the delivery address after the order was placed?
A: Yes please contact our customer service, but note that we can't change the delivery address after the shipping was already processed.
Return Policy
If you would like to return or exchange an item purchased on www.snowverb.com, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items,Customers will be responsible for the charges of the return/exchange shipping.
Snowverb reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.
If you are returning your items, please make sure to send back any items you’re returning within 7 days of the request approval.
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-70%) products are final and cannot be returned or exchanged. Orders placed using a gift card cannot be exchanged but can be returned. The actual refund amount is the payment amount.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, please make sure to send back any items you’re returningwithin 7 days of the request approval.
We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge. A maximum of one exchange per item will be allowed, the item that has been exchanged once can not be returned or exchanged again.
Defective Items
If an item is received damaged or defective, please contact customer service immediately. No later than two business days.
Returned to Sender / Refused Packages
Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to original shipping fee charged from the refund.
Bought this for a Mammoth trip 3 weeks ago. I purchased the XL. 6'2, 225lb
First impressions:
Very well made.
Comfortable.
Warm
Windproof.
Great pocket design.
Hood cinch is really nice.
I wore this in approx 9-14° at 10 Pm in Mammoth while the kids played in the new snow for just over 1 hour. I had layers underneath and I was 100% warm.
The next day they headed to the mountain and I watched them for 5 hours, standing there shuffling around. It was approx 17-19°, windy at times. I wore an Icebreaker and fleece underneath and still felt like I had enough room to move. I was warm the whole time, even when the wind blew. WC factor was probably 5-10° lower.
I didn't get to experience the waterproof factor as it was not snowing. I did however on the next day take the jacket off because it was too warm (25-28°). Placed the jacket onto the soft snow that was compact and sat on it for about 40 mins. While I felt the chill on my behind (obviously), I stayed dry in that area. This leads me to believe that the Waterproof factor is also top-notch.
The pockets are really well placed and top quality and fit quite a good size glove. The inside mesh holding area kept my hat and gloves without the problem of feeling bulky.
The main zipper is YKK with a jacket foldover and velcro to give that extra windproof over that zipper.
All in all, it feels like a $250 jacket. For this price, it's a STEAL. The quality is TOP NOTCH.
I wanted a different color than the white one but could not get the other one I wanted in time, now that is $69...Typical. The white however does look REALLY nice, so I'm still happy.
If you buy this, you truly won't be disappointed in its quality.
10/10.
Update. Wore this in the CA storm last week where it was absolutely raining super hard. Kept me dry.
So the waterproof factor for this was spot on as claimed.
