A: We offer Standard and Expedited shipping worldwide. For wholesale container shipping we don't feature expedited options, please contact us for more shipping information. We have great wholesale rates for our partners.
Q: How long is the delivery time?
A: It normally takes around 6-10 working days to reach you within Standard Shipping, and around 4-6 working days within Expedited Shipping.
Shipping time does not include 1-2 days processing times required to process your order from the date your order is placed.
Snowverb ensures that your items are delivered to the shipping address provided at checkout. However, once your local postal service marks the package as delivered, we are not responsible for any loss or theft. Please make sure your delivery location is safe and secure.
Please ensure that you collect your package promptly once it arrives at the local Post Office/Collection Point. Any return or disposal of the package due to failure to collect for personal reasons falls outside our area of responsibility
Q: Can I change the delivery address after the order was placed?
A: Yes please contact our customer service, but note that we can't change the delivery address after the shipping was already processed.
Return Policy
If you would like to return or exchange an item purchased on www.snowverb.com, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items,Customers will be responsible for the charges of the return/exchange shipping.
Snowverb reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.
If you are returning your items, please make sure to send back any items you’re returning within 7 days of the request approval.
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-70%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, please make sure to send back any items you’re returningwithin 7 days of the request approval.
We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge. A maximum of one exchange per item will be allowed, the item that has been exchanged once can not be returned or exchanged again.
Defective Items
If an item is received damaged or defective, please contact customer service immediately. No later than two business days.
Returned to Sender / Refused Packages
Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to original shipping fee charged from the refund.
I purchased this jacket to go snowboarding in and man is it warm! My boyfriend steals it sometimes lol soft inside and very waterproof overall great purchase
Y
Yu T.S.
A tight medium.
Bought for wife. She insists on Gore-Tex, but I digress. She at least humored me and tried it on. She's probably a large, but "prefers" medium. Medium was way too small. Not a product defect, just something to know going in. It's a tight medium, and given you'll add layers...Otherwise, the quality seemed to far surpass the price point. Not Gore-Tex, but do you really need it? Let me re-phrase. Don't you have something else you'd rather spend the extra $250+ on? Highly recommended, unless you're a brand snob, but if you're reading this assumptions must be made.
C
Chris C.
A MUST HAVE
First of all I hope you enjoy my facial expressions. I'm no model. Lol! I ordered another coat and had 3 weeks of hell week trying to get it. 3rd party. Learned a hard lesson! Amazon gave me a refund and I made SURE to buy MADE IN USA! This coat is havy which I like. It's sturdy. It's also soft and so cozy! It's easy to move around in. I love the sleeve thumb holes! I didn't get finished all the way but you get the jist. DEFINITELY WORTH 10 STARS!
M
Meagan K.
So cozy. So warm.
Spent a week in Upstate NY with temperatures at -12. This thing kept me so warm and cozy with just two layers of t-shirts underneath.
J
Jun S.
Game changer
I grew up in Colorado and thought I was winter-hardy… but had a bit of a *freezing* shock when I moved to Minnesota three years ago. My first two winters I bought an ankle-length parka and was still freezing…this winter I bought this coat, and it kept me totally warm all winter. I am so grateful. It was a little shorter than I would have hoped, coming right to my hip bone, but I am tall, 5’10”, it would be longer on a shorter person. It is a very warm coat. In fact, I can’t wear it if it’s above freezing as I tend to get too warm. But for any days 20 or colder, (which is most of winter here) I know that this is good coat to wear. I also bought a fleece jacket so on the REALLY cold days where it’s 15 below I wear that under and I’m good. Maybe my nose will be falling off but my torso stays toasty. Highly recommend. This winter went way better for me. Thank you, coat. :-3
