Backcountry(Climbing/Hiking/Camping/Trekking), Any Other Outdoor
Q: Which Shipping options are available?
A: We offer Standard and Expedited shipping worldwide. For wholesale container shipping we don't feature expedited options, please contact us for more shipping information. We have great wholesale rates for our partners.
Q: How long is the delivery time?
A: It normally takes around 6-10 working days to reach you within Standard Shipping, and around 4-6 working days within Expedited Shipping.
Shipping time does not include 1-2 days processing times required to process your order from the date your order is placed.
Snowverb ensures that your items are delivered to the shipping address provided at checkout. However, once your local postal service marks the package as delivered, we are not responsible for any loss or theft. Please make sure your delivery location is safe and secure.
Please ensure that you collect your package promptly once it arrives at the local Post Office/Collection Point. Any return or disposal of the package due to failure to collect for personal reasons falls outside our area of responsibility
Q: Can I change the delivery address after the order was placed?
A: Yes please contact our customer service, but note that we can't change the delivery address after the shipping was already processed.
Return Policy
If you would like to return or exchange an item purchased on www.snowverb.com, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items,Customers will be responsible for the charges of the return/exchange shipping.
Snowverb reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.
If you are returning your items, please make sure to send back any items you’re returning within 7 days of the request approval.
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-70%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, please make sure to send back any items you’re returningwithin 7 days of the request approval.
We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge. A maximum of one exchange per item will be allowed, the item that has been exchanged once can not be returned or exchanged again.
Defective Items
If an item is received damaged or defective, please contact customer service immediately. No later than two business days.
Returned to Sender / Refused Packages
Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to original shipping fee charged from the refund.
regardless of your size order 2 sizes larger ladies!!! small order a large!
This is a nice set, BUT I had to return it because it was snug. I normally wear a medium and ordered a large. I am 5'7 165lbs and I have a butt. Ladies any breasts, hips, butt or thighs order 2 sizes up!!! Honestly I needed an XXL/1X which I thought I was playing if safe by ordering the largest which was an XL. Move on if you do not see the size you need. Save time and money. Although this is not my normal size the fact is this is not a regular outfit like jeans and a top so don't order like you would normally. There is a size chart but again it is kind of off. The sizes may seem to big large because you're thinking that will be way too big. NO it will not. I have read the reviews and followed them and well... Those outfits had to be snug because I could not even pull my pants up and as you well know I have to return them. Trust me order 2 sizes up!!! If anything you want to be comfortable. Besides at the end of the day you want it to be loose, not snug and tight and unable to bend over to enjoy whatever outside activities you had in mind whether it's skiing, snowboarding etc. This has extra insulation for warmth therefore it will fit tighter.
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Selvin A.
Good ski suit
Snaps at the hood were weak and broke, but was easily fixed with a needle and thread.
A
Alina R.
Runs small
Runs small.
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Shelbi D.
Nice outfit, but too small
I like the appearance of the jacket, but they definitely run dmall
D
Danielle A.
The Jacket was well fitting
The jacket fit me well . Can I get Extra large for the pants? The pants fit but I can’t bend comfortably
