Backcountry(Climbing/Hiking/Camping/Trekking), Any Other Outdoor
Q: Which Shipping options are available?
A: We offer Standard and Expedited shipping worldwide. For wholesale container shipping we don't feature expedited options, please contact us for more shipping information. We have great wholesale rates for our partners.
Q: How long is the delivery time?
A: It normally takes around 6-10 working days to reach you within Standard Shipping, and around 4-6 working days within Expedited Shipping.
Shipping time does not include 1-2 days processing times required to process your order from the date your order is placed.
Snowverb ensures that your items are delivered to the shipping address provided at checkout. However, once your local postal service marks the package as delivered, we are not responsible for any loss or theft. Please make sure your delivery location is safe and secure.
Please ensure that you collect your package promptly once it arrives at the local Post Office/Collection Point. Any return or disposal of the package due to failure to collect for personal reasons falls outside our area of responsibility
Q: Can I change the delivery address after the order was placed?
A: Yes please contact our customer service, but note that we can't change the delivery address after the shipping was already processed.
Return Policy
If you would like to return or exchange an item purchased on www.snowverb.com, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items,Customers will be responsible for the charges of the return/exchange shipping.
Snowverb reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.
If you are returning your items, please make sure to send back any items you’re returning within 7 days of the request approval.
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-70%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, please make sure to send back any items you’re returningwithin 7 days of the request approval.
We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge. A maximum of one exchange per item will be allowed, the item that has been exchanged once can not be returned or exchanged again.
Defective Items
If an item is received damaged or defective, please contact customer service immediately. No later than two business days.
Returned to Sender / Refused Packages
Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to original shipping fee charged from the refund.
I've been getting lots of compliments on this jacket. I bought it for a Snow mobiling trip to Colorado in March 2023 but have worn it a couple of times and everyone loves it.
Great fit and very warm.
W
Wei G.
My son loves it
Nice looking jacket. My son thought the fit was perfect as he will be wearing layering underneath and he liked the longer fit so the snow won't go up his back. Can't remark on the warmth as he hasn't worn it yet.
J
Jess D.
Great quality, will use for snowboarding!
I bought this for my snowboarding trip in a couple weeks. After getting it in person it’s really high quality material and has a lot of great pockets and features. I am 5’8 200lbs and have a very muscular build, and I bought a size large. I think a size medium would have been too snug and wouldn’t allow for comfortable under layering. I would definitely go a size down from what you normally wear in t-shirts (I wear XL normally). It fits just like you would expect a winter coat to fit—slightly larger. The jacket is slightly long, but that should be good for helping keep snow out. The sleeves are double lined at the cuff and have hand sleeves, which I though was a nice touch. It also has an adjustable waist band with a rubber lining so it can really fit snug and seal out snow and wind. The hood is also oversized and should accommodate wearing a helmet with it. The inner lining of the jacket is a thermal insulating material so I’m expecting it will keep me warm. Overall, I think it’s a much better price point than the brand name options out there for a great quality jacket. I will update the review once I hit the slopes to give a full review, but for now I will give it 4/5 stars!
A
Amanda J.
Good Jacket
Jacket looks and fits as expected. Only problem was that the description says that it is 15k waterproof and the tag only says 10k. Should still be fine but should also be advertised correctly
K
Krista B.
Really love this jacket. It is easy to see me on the slopes and the pockets are big enough
This coat is pretty great for the price. It is plenty warm, has vents for cooling, and the pockets are big enough to put several cans of my favorite beverage as well as zipper pockets for valuable items. Very satisfied with this coat!
