Backcountry(Climbing/Hiking/Camping/Trekking), Any Other Outdoor
Q: Which Shipping options are available?
A: We offer Standard and Expedited shipping worldwide. For wholesale container shipping we don't feature expedited options, please contact us for more shipping information. We have great wholesale rates for our partners.
Q: How long is the delivery time?
A: It normally takes around 6-10 working days to reach you within Standard Shipping, and around 4-6 working days within Expedited Shipping.
Shipping time does not include 1-2 days processing times required to process your order from the date your order is placed.
Snowverb ensures that your items are delivered to the shipping address provided at checkout. However, once your local postal service marks the package as delivered, we are not responsible for any loss or theft. Please make sure your delivery location is safe and secure.
Please ensure that you collect your package promptly once it arrives at the local Post Office/Collection Point. Any return or disposal of the package due to failure to collect for personal reasons falls outside our area of responsibility
Q: Can I change the delivery address after the order was placed?
A: Yes please contact our customer service, but note that we can't change the delivery address after the shipping was already processed.
Return Policy
If you would like to return or exchange an item purchased on www.snowverb.com, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items,Customers will be responsible for the charges of the return/exchange shipping.
Snowverb reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.
If you are returning your items, please make sure to send back any items you’re returning within 7 days of the request approval.
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-70%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, please make sure to send back any items you’re returningwithin 7 days of the request approval.
We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge. A maximum of one exchange per item will be allowed, the item that has been exchanged once can not be returned or exchanged again.
Defective Items
If an item is received damaged or defective, please contact customer service immediately. No later than two business days.
Returned to Sender / Refused Packages
Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to original shipping fee charged from the refund.
I wear all things xs but this set in XS was tight. The pants are perfect length but tight around the thighs and waist.
The jacket is also perfect length, I can zip up but little room left for a sweater ot fleece shirt underneath. I will have to exchange for a S but concerned the length may be too long.. will see.
I'm 5'1" 110 lbs
J
Julie L.
Excellent Value
For the value, you can't beat it! Wore the snow suit a few times in extreem cold conditions of 10 degrees and warm conditions of 45 degrees. Found the suit to be very versital. Wearing an extra layer in the cold conditions and thin layers in warm conditions plus the vents on the jacket is a bonus. Pants are a bit big and long, but overall very happy with the product.
M
Marisol O.
Be ready to match everyone on the mountain!
This is a great jacket and kept me warm on the mountain. It was comfortable and the pockets were very handy. But be prepared to run into a ton of other people on the slopes wearing the exact same jacket. I skied one day and ran into at least 10 other women with the same jacket and after posting pictures, I realized that three friends also bought the same jacket for their ski trips this year.
T
Tobe S.
Great quality
I was very impressed with the quality , keeps you warm , runs small I went up one size and fits perfectly.Looks really nice on . Is not heavy and keeps you warm and dry. Love it!
H
Hong Y.C.
Amazing set
I initially bought an XS set, for reference i am a size 2 and I’m 5’1. However it felt really snug on my hips, and tgat was without the base layer. I returned it and got a S and it fit beautifully. Kept me warm enough that i never needed more than a base layer when wearing this.
