Backcountry(Climbing/Hiking/Camping/Trekking), Any Other Outdoor
Q: Which Shipping options are available?
A: We offer Standard andĀ Expedited shipping worldwide. For wholesale container shipping we don't feature expedited options, please contact us for more shipping information. We have great wholesale rates for our partners.
Ā
Q: How long is the delivery time?
A: It normally takes around 6-10 working days to reach you within Standard Shipping, and around 4-6 working days withinĀ Expedited Shipping.
Shipping time does not include 1-2 days processing timesĀ required to process your order from the date your order is placed.
Snowverb ensures that your items are delivered to the shipping address provided at checkout. However, once your local postal service marks the package as delivered, we are not responsible for any loss or theft. Please make sure your delivery location is safe and secure.
Please ensure that you collect your package promptly once it arrives at the local Post Office/Collection Point. Any return or disposal of the package due to failure to collect for personal reasons falls outside our area of responsibility
Ā Ā
Q: Can I change the delivery address after the order was placed?
A: Yes please contact our customer service, but note that we can't change the delivery address after the shipping was already processed.
Return Policy
If you would like to return or exchange an item purchased on www.snowverb.com, please send us your request within 14 days of delivery date,Ā upto 20 days for holiday season, like national holiday.(For example, Order placedĀ during the week before Christmas.)
Ā
Important:
To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.Ā Ā
Initial shipping charges cannot be refunded.Ā Ā
When returning or exchanging items,Ā Customers will beĀ responsible for the charges of the return/exchange shipping.
Snowverb reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,Ā otherwise,Ā the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.
Ā
Please clickĀ HereĀ toĀ request a return/exchange.
Ā
Returns:
If you areĀ returning your items, please make sure to send back any items youāre returningĀ within 7 days of the request approval.
We offer returns for refund, allĀ returns will be credited back to your original form of payment within 1-3 business daysĀ once your return is received and inspected.
All sales on big promotion(40%-70%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.Ā
Ā
Exchanges:
If you are exchanging your items, please make sure to send back any items youāre returningĀ within 7 days of the request approval.
We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge.Ā A maximum of one exchange per item will be allowed, the item that has been exchanged once can not be returned or exchanged again.
Ā
Defective Items
If an item is received damaged or defective, please contact customer service immediately. No later than two business days.
Ā
ReturnedĀ to Sender / Refused Packages
Orders refused or deemed undeliverable will be returned to our warehouse and will beĀ subject toĀ originalĀ shipping feeĀ chargedĀ from the refund.
Really nice warm coat. I live in So. CA so it does not get as cold as some places, but evenings r damp n chilly. This jacket keeps me toasty warm n is wind n waterproof to the best I can tell. Color is nice n bright.
S
Susan M.
Decent ski jacket work for regular winter warmth
Purchased the Mountain Waterproof Ski Jacket, size medium for women. I am a small lady, 5'2", 115 lbs. The jacket was loose fitting as expected so I can wear layers. The hood is far too big, does not wrap snugly around the neck. The price was good, the color accurate. Below are pros and cons.
Pros:
Quite loose. But I do wear a few layers. It is then warm.
Color (purple) is accurate to pictures
Waterproof-ish zippered pockets
Price is VERY reasonable
Cons:
It is NOT waterproof. It IS water-resistant.
As with every hooded coat ever made the hood is HUGE; you could wear a motorcycle helmet and still put the hood up/on.
The "elastic cuffs with stretchable thumb holes" are not comfortable, they ran a bit short even for my short arms
It IS wind-resistant.
Overall, the jacket is a good purchase.
E
Erin H.
Sleeves too short
I like everything about this jacket except the sleeve length is quite short.
N
Nathalie D.R.
Decent for Price
This is a good jacket if you infrequently are in the snow. Itās a bit of an awkward fit, on one hand it feels like it runs large and on the other hand it feels like it fits small, like in the arms/armpit area. Itās a bit boxy but it is warm. I donāt like whatever the pockets are lined with, feels like that cheap costumey micro fleece stuff that when you have dry winter hands it feels horrible. I appreciate the snap band inside to secure when doing winter sports. The hood is weird. Itās huge and the position is just off. I ended up taking it off (it is removable). I would say itās not a jacket that if you plan to do lots of skiing/boarding/snowshoeing etc. will be comfortable or hold up. But, if youāre say, going on one ski trip and live in a cold area and donāt mind a boxy fit, and donāt want to spend a lot of money, then itās a good jacket for the price.
