Backcountry(Climbing/Hiking/Camping/Trekking), Any Other Outdoor
Q: Which Shipping options are available?
A: We offer Standard and Expedited shipping worldwide. For wholesale container shipping we don't feature expedited options, please contact us for more shipping information. We have great wholesale rates for our partners.
Q: How long is the delivery time?
A: It normally takes around 6-10 working days to reach you within Standard Shipping, and around 4-6 working days within Expedited Shipping.
Shipping time does not include 1-2 days processing times required to process your order from the date your order is placed.
Snowverb ensures that your items are delivered to the shipping address provided at checkout. However, once your local postal service marks the package as delivered, we are not responsible for any loss or theft. Please make sure your delivery location is safe and secure.
Please ensure that you collect your package promptly once it arrives at the local Post Office/Collection Point. Any return or disposal of the package due to failure to collect for personal reasons falls outside our area of responsibility
Q: Can I change the delivery address after the order was placed?
A: Yes please contact our customer service, but note that we can't change the delivery address after the shipping was already processed.
Return Policy
If you would like to return or exchange an item purchased on www.snowverb.com, please send us your request within 14 days of delivery date, upto 20 days for holiday season, like national holiday.(For example, Order placed during the week before Christmas.)
Important:
To be eligible for a return/exchange,Items must be returned in new & unused condition, with all original packaging and tags attached.
Initial shipping charges cannot be refunded.
When returning or exchanging items,Customers will be responsible for the charges of the return/exchange shipping.
Snowverb reserves the right to refuse any returns which do not meet our return policy requirements, or are returned without written approval.
Any promotional gifts received must be included in the returned items,otherwise,the retail price of the promotional gift will be deducted from the refund.
Contact us if you have any questions regarding your return at service@snowverb.com.
If you are returning your items, please make sure to send back any items you’re returning within 7 days of the request approval.
We offer returns for refund, all returns will be credited back to your original form of payment within 1-3 business days once your return is received and inspected.
All sales on big promotion(40%-70%) products are final and cannot be returned or exchanged.
To prioritize the health and well-being of our customers, strict hygiene standards are a must. Base layer items, classified as intimate apparel, cannot be resold or restocked for everyone's safety and comfort.
Exchanges:
If you are exchanging your items, please make sure to send back any items you’re returningwithin 7 days of the request approval.
We will accommodate an exchange for items for the same style in a different size or color. For a different style, please return your original item(s) and place a new order online separately.
Exchanges are only processed upon the receipt of returned item(s) and are based on stock availability. Exchanged items are shipped free of charge. A maximum of one exchange per item will be allowed, the item that has been exchanged once can not be returned or exchanged again.
Defective Items
If an item is received damaged or defective, please contact customer service immediately. No later than two business days.
Returned to Sender / Refused Packages
Orders refused or deemed undeliverable will be returned to our warehouse and will be subject to original shipping fee charged from the refund.
Good pants but sizing is off. Seem warm. Have great features.
Literally love these snow pants. I’m going to the snow in a few days so I’ll be trying them out. They’re very comfortable so I bought a pair for everyone in my family! Lol. HIGHLY RECOMMEND (so far)
J
Jeremy U.
Run small
Super Comfy but they run big
C
Clyde A.
HIGHLY RECOMMEND!! I love them
L
Luisa S.
Super comfortable
After reading reviews I ordered the black and the steel in Medium/27" inseam. I really liked these pants and wanted them to fit but they really didn't. I have a regular torso but short legs. I'm <5' and 125 lbs. The 27" inseam was perfect for me but the waistband was below my belly button, and when I bent over it slid down my backside and the legs were too tight. I could tighten the waistband but that made the legs tighter for movement. After comparing the fit to a pair of Arctix Medium short snow pants, I've concluded that the 27" inseam pant is also made shorter in the body area. I had ordered the large hoping that they would fit better, I've now cancelled that order because I think they will be too large and not fit at all - especially in the waist. I'm keeping the pair of Arctix lined snow pants size Medium short. I hope others find this info helpful.
H
Hope d.l.R.
Nice, comfy and affordable
I am a size 12 at Maurices and Old Navy. I chose to purchase an XL which states 'size 16/18' and I'm glad I did. There is enough room under them to wear a pair of yoga pants underneath without them being tight. I'd say if you are larger than a size 14 I'd size up to the next size. There is no way they would fit a size 16/18 person.
